Microsoft
Windows 9x, ME, 2K, XP & Vista (requires new install cd $79.95 + s&h)
If you
have your registration code, from the menu bar click on Help.
Then click on About and then Register.
Enter your registration code and click on Register.
That's it.
If you
downloaded your copy of Water Solutions from our web site.
You will have to call Oak Bay Technologies at 360 437-0718 to
purchase your registration code.
My
water company has a flat rate billing structure. Will Water
Solutions handle this?
- Yes,
Water Solution is capable of billing a simple flat rate or combining
a minimum billing amount with 4 tiers of billing based on user
consumption.
How
do I set up my tractor printer to print post card invoices?
- 1. Align
the post card at the top of the print area.
2. Click on File, Page Setup.
3. Enter the following margins: Top=0, Bottom=0, Right=.25 and
Left .25.
4. Click on the Page tab. Click on Use Specific Printer
and then Printer.
5. Choose the tractor printer and click on properties. Change
the paper size to custom and enter the custom size of 6.5"W
x 4.0" H. Make sure the paper source is set to 'tractor'.
6. Click on OK until the normal Water Solutions screen is displayed.
7. You can now print tractor fed postcard invoices.
Will
Water Solutions handle multiple water districts / companies?
- Yes.
Water Solutions is available in a multiple company
version. When ordering please be sure to specify the version
you need.
How
do I print just one invoice?
- Click
on the Print Invoice button. Select either
the paper invoice or the post card invoice and click on the appropriate
button. Shortly the invoices will be displayed in a preview
window. Using the right and left arrows in the lower left
corner of the preview window locate the invoice you wish to print.
Note the page number. Click on file
and print, this time instead of the invoices
printing a standard Windows print dialog box appears. Select
print range and enter the page number you wish to print and select
okay.
I
get a Spooler error when I print. What's wrong?
- The Spooler
error is most likely due to a large amount of data to print and
running out of temporary spooler space on your hard drive.
There are two ways to resolve this problem.
1. Break up the printing into smaller chunks. Instead
of clicking on the printer icon after the preview of the invoices
appear, click on FILE on the menu bar and then on PRINT.
The normal Windows print dialog box will open. In the lower
left corner is an option to print a range. Select this option
and print your invoices in two or more groups i.e. 1-75, 76-150
etc.
2. Use the Print Directly To Printer option to print invoices
from Water Solutions. To set the Print Directly to Printer
option, do the following:
-
1. Click Start, point to Settings, and then click Printers.
2. Right-click your default printer, and then click Properties.
3. On the Details tab, click Spool Settings.
4. Click the Print Directly To The Printer option, and click OK.
5. Click OK, and then close the Printers window.
- Now when
you print, the invoices will go directly to the printer, bypassing
the spooler.
How
do I Backup/Restore my data?
- Water
Solutions Pro & Pro Plus- click on File->Backup Data or Restore Data.
Acknowlege the data to be restored or backed up. Choose a location for the files. And click OK. We recommend the
use of a USB Pen Drive.
Water Solutions Basic - use Windows Explorer and copy the .mdb
files found in the c:\Program Files\Water Solutions or c:\program files\oakbay\water solutions folder to
a floppy disk or other location.
Where
do I find Post Cards or Perforated top tearing
paper?
- Postcard stock is available from us. Call our sales department at 1-888-480-8943 for more information.
8.5" x 11" perforated invoice paper may be found at Quill.
I
can not enter transactions and my button is grayed out?
The
transaction button is grayed out because Water Solutions believes
that you have started the process of billing your customers. Water
Solutions does not allow you to mix the process billing your customers
and receiving payments at the same time. Water Solutions watches
the ENTER READINGS button and when it sees that you have clicked
on this button it assumes that you are starting a new billing.
However, if you have not entered any meter readings you can reset
the Enter Transaction button.
- Click
on Reports.
- Click
on Detail Report - If no readings have been entered a window
will be displayed indicating "No Data to Print".
- Close
the Reports window.
- Click
on Post Invoices. - Since there is nothing to post, no information
will be changed in your customers accounts.
- Acknowledge
the posting warning.
- Your
Transactions button should now be enabled.
I
am having trouble printing my graphs, what should I do?
Please
use your update wizard and download the latest software update.
I
entered my meter reading but the customer's bill didn't print
If
you entered your customer's meter reading in the Enter Readings
form and your customer's bill did not print, it is because the
Current Date is missing from the customer's meter reading. Without
this date the program does not have an ending period and will
ignore the entered reading.
What
double window envelopes should I use?
Our
software formats customer invoices and statements to fit into
a number 9 double window envelope manufactured by Columbian model
C0165.
I
am having trouble installing InstallShield based programs after
installing Water Solutions?
This
problem occurs when an incompatible version of a DLL is installed
on your computer. An example if Oleaut32.dll, Olepro32.dll, Asyncfilt.dll
or Stdole2.tlb is replaced by a version which is used by Windows
XP only.
To
correct this problem choose one of the two options below:
If
Microsoft Office 2000 or an Office 2000 component IS
installed on your computer, Install the Office 2000 Service Release
1.
If
Microsoft Office 2000 or an Office 2000 component IS
NOT installed on your computer, download and install the
mcrepair.exe
tool. When this program prompts you to overwrite Newer file, make
sure you choose YES for each file.
Microsoft
Windows 9x update service quit working, what do I do?
See
answer above.
I
am having problems with Water Solutions other than what is listed
in FAQ's. What should I do?
-
Back up your data.
-
Use the Update Wizard and download the latest version and build
for your software.
-
Follow the instructions during the software update process.
-
Restart Water Solutions and try to duplicate your problem. If
the problem reoccurs you will need to contact
Technical Support.
How
do I reprint my invoices after I have posted?
You
may reprint your invoices by batch mode or individually.
Reprinting by batch is accomplished by clicking on Tools (Ver
3)->Batch Reprint Invoices or Company (Ver2)->Program Utilities->Batch
Reprint Invoices. Select the printing options. Enter the original
Invoice date and choose the printing method.
Individual
Invoices may be reprinted on 81/2 x 11 paper only by clicking
on Customers->Customer History. Select the Invoice row by clicking
on the gray button left of the row of interest. When the row highlights
(turns black) press F10 on your keyboard.
How do I estimate customer usage during winter?
Click here for a white paper on the subject.
When I start Water Solutions I get an error relating to an OLE Server. What's Up?
You most likely installed or updated your copy of Norton Anti-Virus. This is a known problem with Norton Anti-Virus and Not Water Solutions. To correct the problem uninstall Norton Anti-Virus and install a different Anti-Virus program such as Avast or Nod32. For more information see Microsoft's TechNet answer.
I am doing my first billing and the program is not charging late fees. How do I correct this?
Be sure that you have enable late fee charges for each customer.
Ensure that you have entered the date on which your customer last made a payment. If you customer has never made a payment enter the date you set up their account.
Ensure that you have entered the late fee information for each type (residential etc.) customer.
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